Tax collection has long been a challenge, especially in many African countries. South Sudan sought a solution that would not only boost revenue collection but also address their unique needs particularly the digitisation of years of manual records.
Since 2022, the Republic of South Sudan has been using the eTax system. Although adoption was initially slow, the platform now hosts over 1,000 services and has more than 500,000 registered users. Through eTax, the government has significantly increased revenue collection.
As with any system roll-out, challenges arose. However, we saw an opportunity to manage a large list of requirements in a way that streamlined and enhanced the processes, without replicating the inefficiencies of a manual system. Today, three years since its launch, the system has proven its value through rise in revenue and smoother service delivery.